JSM Resources Limited automatically captures or stores personal information only for the purposes of delivering the services requested. We do however log the user's IP address and session information such as the duration of the visit and the type of browser used. This is recognised by the Web server and is only used for system administration and to provide statistics, which JSM Resources Limited uses to evaluate use of the site. This policy does not cover links within this site to other websites.

Insurance Services are brought to you courtesy of West Pennine Insurance Consultants Limited.

Regulation
West Pennine Insurance Consultants are authorised and regulated by the Financial Services Authority, registration number 306548. The Financial Services Authority is responsible for regulating the financial services industry in the UK.

We will always make it clear with whom you are dealing when you call us at West Pennine Insurance Consultants Limited.

Our Privacy Policy
Protecting your privacy is important and equally so is providing you with an unrivalled level of service and advice.

West Pennine Insurance Consultants Limited is fully committed to providing you with a personalised service that meets your expectations and safeguards your privacy.

The following policy statement outlines how we may collect and use information about you and gives certain assurances on things we will not do.

1. We may collect personal information about you from sources including:
(a) when you contact us with an enquiry or in response to a communication from us;
(b) from publicly available sources such as the electoral roll;
(c) when you agree to buy a product/service from us.

2. We will use your personal information for purposes including:
(a) to help provide quotations, administer your policy and for compliance reviews where we have a duty to do so. We may transfer our rights and duties under any agreement in the execution of your business;
(b) to write, telephone or e-mail you with details about products and services which we provide ourselves to customers, and which we think could be of particular value to you. These could include improved premium rates, special deals and customer satisfaction research. If you do not want this type of contact, please write to Customer Services, West Pennine Commercial, 84 Church Street, Littleborough, Lancashire, OL15 8AU telling us which of the following we may not use to contact you: mail, e-mail or telephone. Alternatively you can e-mail us at info@wpcommercial.co.uk at any time to change your preferences;
(c) to help administer accounts, products and services for which you are a customer;
(d) to help detect fraud or loss;

Insurance companies who provide services to West Pennine Insurance Consultants for the purpose of administering and processing your application/account may use information you supply. We will never make your details available as part of a mailing list for any third parties for their marketing purposes.

If you ask, we will tell you what information we hold about you and provide a copy in line with the Data Protection Act. (A fee of £2 is payable.) You should let us know if you think any information we hold about you is inaccurate so that we can correct it.
We will store your details on computer, but will not keep them longer than necessary.

3. For our joint protection and for staff training, some calls may be recorded and/or monitored. This is in case we need to check we have carried out your instructions correctly and to help improve our quality of service.